Piave.net Terms of Service
Last updated on 31/3/2021 12:00 GMT
Disclaimer: These terms and conditions are unofficially post-launch and safeguards during the public test period will not be in accordance with these terms and conditions, and the proposed effective date of this agreement is 4/10/2021.
The Piave Global Cloud service (the "Service") is a service provided by CoreLink LLC / AVAION Pte Ltd (hereinafter referred to as "the Company") to Piave Global Cloud users as the "Piave Global Cloud ("the System") and/or the accompanying services provided by CoreLink LLC / AVAION Pte Ltd ("the Company") to Piave Global Cloud users. This Agreement is entered into by you and the Company.
I: Legal Notice / General Provisions
This website is created and operated and maintained by CoreLink LLC ("CoreLink").
By accessing this site, reading any of the content, and purchasing CoreLink's services through this site, anyone agrees to abide by the following terms. These terms constitute the agreement between CoreLink and you. If you do not agree to abide by these terms, do not use this website.
CoreLink reserves the right to update the following terms and conditions at any time without notice, and these updates will also be binding on you. CoreLink reserves the right to deny access to and use of this website to any user at any time and under any circumstances.
CoreLink reserves the right to correct, amend or update this statement at any time.
II: Account Related
Before using the Service, you must first register for a Piave Global Cloud account provided to you by us ("the Account") and you agree and warrant that.
2.1. registration-related
2.1.1 The user information you provide is true, accurate, complete, current and does not contain any misleading or false statements and you warrant that Piave Global Cloud can contact you using the contact details you have provided.
2.1.2 You shall provide the appropriate identification and other information as required by Piave Global Cloud for the relevant Services in a timely manner, failing which Piave Global Cloud shall be entitled to refuse to provide the relevant Services to you.
2.1.3. Piave Global Cloud reserves the right to terminate your membership at any time without refund if the data or information provided by you contains incorrect or untrue information.
2.1.4. You must also ensure that you are not the subject of any trade restrictions, sanctions or other laws or regulations imposed by any country, international organisation or territory in which our Services operate, otherwise you may not be able to register and use the Piave Global Cloud Services properly.
2.1.5. if you register as an agent for another natural person or organisation, you must provide Piave Global Cloud with the details and information of the agent and the agent to be registered and written documentation of your authorisation, and if you do not provide such details and documentation to Piave Global Cloud, Piave Global Cloud will treat you as a member in your own right.
2.2. account management related
2.2.1. You are responsible for your Piave Global Cloud Account and only you / your organisation may use your Piave Global Cloud Account and you may not transfer it in any way except as expressly provided by law, by judicial decision or with the consent of Piave Global Cloud You may not transfer, give or let others inherit your account in any way except as required by law, judicial decision or with the consent of Piave Global Cloud.
2.2.2. you undertake to keep your User Information up to date in order to maintain the validity of such information, failing which Piave Global Cloud shall be entitled to discontinue your Services without refund.
2.2.3. Piave Global Cloud may require you to provide additional identification and information (including but not limited to personal identity card, passport, company business licence, business registration certificate, company bank account verification) for further authentication or eligibility verification in relation to the opening of certain products or services, and your account will only be eligible for the relevant products or services after passing such authentication and verification. only after your account has passed such authentication and verification will you be eligible to use the relevant products or services.
2.2.4. Piave Global Cloud may notify you of the progress of the Services and prompt you to take the next steps by email, SMS or phone. You should log in to your Piave Global Cloud account promptly during the course of the service to view and conduct transactions.
2.3. account security
You will be solely responsible for all actions and statements made using this account and password and you agree to.
2.3.1. The Company identifies your instructions by your username and password. You are responsible for keeping your username and password secure and are responsible for any losses arising from the disclosure of your password. You undertake not to disclose the account and password to anyone else and not to use anyone else's Piave Global Cloud account and password.
2.3.2. Piave Global Cloud respects the privacy of the general public and does not collect information about users without their consent. Piave Global Cloud undertakes not to sell or provide to any third party any user information such as user name, email, information and address held for the purposes of the service, without the permission of the user.
2.3.3. Piave Global Cloud will not publish or distribute any information registered by the User on the Website, except for the following.
(1) Obtain prior express authorization from the user.
(2) pursuant to decisions or awards of courts, arbitration bodies, and other judicial proceedings in the regions in which we operate.
(3) in accordance with the requirements of the governmental authorities of the relevant operating region.
(4) if the User violates the terms of use or otherwise acts in a manner that is detrimental to the interests of Piave Global Cloud.
(5) Other requirements relating to the laws and regulations of the area of operation.
III: Protection of privacy and personal information
By agreeing to this Agreement or using the Service, you consent to the use and disclosure of your personal information by the Company in accordance with the following terms
3.1. username and password
3.1.1. When you register as a Piave Global Cloud user, you will be asked to set up a username and password to identify you, and a password prompt question and its answer to confirm your identity in the event that you lose your password. You will only be able to use the account with the password you have set up and if you reveal your password you may lose your personally identifiable information and this may result in legal consequences against you. You should contact us immediately if the account and password are in potential or real danger for any reason and we will not be liable until we take action.
3.2. registration information
3.2.1. You shall provide the Company with your real name, address, nationality, telephone number and email address when registering for this account and, at your option, additional information (including, but not limited to, your company's province and city, time zone and postcode, fax number, personal home page and your job title). In order to target new services and opportunities to you, you understand and agree that the Company and its affiliates or other websites you access will notify you of this information via your email address or this mobile phone.
3.3. mobile phone information
3.3.1. You are responsible for the protection of your mobile phone and Piave Global Cloud is not responsible for any leakage of personal information relating to your Piave Global Cloud account if your mobile phone is lent, stolen, lost or snooped on.
3.4. bank account information
3.4.1. If the services provided by the Company require you to provide your bank account information, we will strictly observe the relevant confidentiality agreement after you have provided the relevant information.
3.5. login records
3.5.1. In order to ensure the safety of your use of the Service and to continuously improve the quality of the Service, we will record and store information relating to your login and use of the Service, but we undertake not to provide such information to any third party (except as otherwise agreed between the parties or as otherwise required by law or regulation and our affiliated companies).
3.6. service information
3.6.1. In order to better serve you, we may automatically collect and store your software information, hardware information, backup information automatically uploaded to the cloud space by default, information you actively upload to Piave servers and information about your usage preferences from your smartphone (including mobile phones, computers and TVs, etc.) and browser, including but not limited to your mobile phone IMEI number, Piave account number, operating system information, your IP address, cookie information, use of location services such as GPS, etc.
3.7. safety
3.7.1 The Company only provides security measures in accordance with available technology to protect the information held by the Company from loss, misuse and alteration and, notwithstanding these security measures, the Company does not guarantee the absolute security of such information.
IV: Services and specifications for clients
4.1. You are entitled to enjoy the technical Internet services and information services provided by Piave Global Cloud through the Site. You are also responsible for the timely payment and management of the Services in accordance with this Service Agreement and the terms and conditions that you confirm when purchasing specific Services.
4.2. You must comply with relevant laws, regulations and service rules when using the services on the Piave Global Cloud and ensure that you are qualified and competent to operate as required by law and regulations, and must not commit any acts including, but not limited to, the following, or facilitate any acts that violate laws and regulations.
4.2.1. any content (information) that violates the laws and regulations and policies of the country in which the operation/service is located.
4.2.2. political propaganda and/or press information that violates the regulations of the country in which it operates/services.
4.2.3. information relating to the state secrets and/or security of the operation/service.
4.2.4. information that is feudal, superstitious and/or obscene, pornographic, indecent or abetting a crime.
4.2.5. betting with prizes, gambling games; information that violates the national and religious policies of the country in which it operates/services.
4.2.6. information that interferes with the security of the operation of the Internet.
4.2.7. information that infringes the legitimate rights and interests of others and/or other information or content that is detrimental to social order, public peace or public morality.
4.3. You shall use the Services on the Piave Global Cloud in a manner that maintains the order and security of the Internet and does not infringe upon the legitimate rights and interests of any subject and does not commit or facilitate acts including, but not limited to, the following.
4.3.1 committing fraudulent, false or misleading acts, or committing acts that infringe any legitimate rights and interests of others such as "self-service", "external", etc.
4.3.2 Publish or disseminate spam (SPAM) or information containing illegal and unlawful information that endangers the operation/service national order and security, feudal superstition, obscenity, pornography, vulgarity, etc.
4.3.3 Violation of the operating rules of networks, devices or services connected to the Piave Global Cloud network; illegal or unauthorised access, misappropriation, interference or monitoring.
4.3.4 commit any act that undermines or attempts to undermine network security, including but not limited to malicious scanning of websites and servers, illegal intrusion into systems, illegal access to data, etc. by means of viruses, Trojan horses, malicious codes, phishing, etc.
4.3.5 commit any act that alters or attempts to alter the configuration of the system provided by the Piave Global Cloud Services or undermines the security of the system; use technical or other means to disrupt or disrupt the operation of the Piave Global Cloud Services or the use of the Piave Global Cloud Services by others; interfere or attempt to interfere in any way with the proper functioning of any product or any part or feature of the Piave Global Cloud or create, distribute, disseminate, etc. interfere or attempt to interfere in any way with the proper functioning of any product or any part or feature of the Piave Global Cloud, or create, distribute, or disseminate tools, methods, etc., as described above.
4.3.6 You are engaged in any business including but not limited to "DNS Resolution", "Security Services", "Domain Name Proxy", "Reverse Proxy", etc., which results in frequent attacks on yourself (including but not limited to DDoS attacks) and failure to correct your actions in a timely manner, or failure to mitigate the effects upon request by Piave Global Cloud, thereby affecting the Piave Global Cloud service platform or others.
4.3.7 Use of services involving mainland China to privately set up international Internet channels (except for that are approved by the relevant authorities or use GAAP / GFN / SD-WAN / MPLS / GOTOUCH services the security commitment signed with "Piave Global Cloud" and "China United Network Communications Corporation Tianjin Branch" and its partners).
4.3.8 Any operation of virtual currency related activities (exploration [mining], registration, trading, clearing, settlement, pool forwarding, etc.) without the permission of Piave Global Cloud.
Translated with www.DeepL.com/Translator (free version)
V: Obligations and norms of the Piave Global Cloud
5.1. Piave Global Cloud shall provide the Services and limited after-sales support to You in accordance with this Agreement.
5.2 Piave Global Cloud only provides operation and maintenance of the Piave Global Cloud Service itself. You should ensure the security and stability of your own network and equipment and should promptly resolve and avoid any impact on the Piave Global Cloud Service in the event that.
5.2.1 Problems with your internal network, including but not limited to overloading
5.2.2 Failure of your own equipment or third party equipment used by you.
5.2.3 You dismantle the equipment yourself or otherwise cause disruption to the network.
5.2.4 Any other faults, network interruptions etc. caused by you.
5.3. If Piave Global Cloud discovers, at its sole discretion or on the basis of information from relevant authorities, complaints from right holders, etc., that you may be in breach of relevant laws and regulations or this Agreement, Piave Global Cloud shall have the right to take one or more of the following measures unilaterally at any time, at its sole discretion and on the basis of ordinary human knowledge.
5.3.1 You are required to delete and amend the content immediately.
5.3.2 Restrict or suspend the provision of all or part of the Piave Global Cloud Services to you (including but not limited to directly taking some of the Services offline and withdrawing the relevant resources from you, imposing operational restrictions/account freezes on your account, etc.).
5.3.3 Terminate the provision of the Piave Global Cloud Services to You and terminate the Agreement (including, without limitation, by directly taking You offline from the Services in its entirety and withdrawing the relevant resources).
5.3.4 If Piave Global Cloud terminates the provision of the Services to you under this Agreement or terminates the Agreement, the fees paid in advance by you will accrue to Piave Global Cloud as liquidated damages.
5.3.5 To hold you responsible for any other liability under the law.
If Piave Global Cloud takes any action in accordance with this Agreement (including but not limited to suspension of services, deduction of fees, termination of the Agreement, etc.), it shall not be considered as a breach of contract by Piave Global Cloud, and you shall be responsible for any loss caused to you as a result (including but not limited to suspension of business, data deletion, etc.). You are solely responsible for the liability and consequences arising from your breach of this Agreement, and you shall indemnify Piave Global Cloud or any third party for any damage caused to Piave Global Cloud.
5.4. Piave Global Cloud may assign some or all of its rights and obligations under this Agreement to a third party provided that Piave Global Cloud gives you 30 days' notice. The parties agree to execute all documents and take all steps reasonably necessary to give effect to this paragraph.
5.5. You agree that Piave Global Cloud has the right to use your name, brand, logo, etc. to promote and display as a business case.
VI: General Service Agreement
This Service Level Agreement ("SLA") sets out the service availability level indicators and compensation plan for the general products provided by Piave Global Cloud to its customers, and specifically reminds you that, unless otherwise agreed, this agreement does not apply to services such as public testing, invitations to test, etc. Unless otherwise agreed, this agreement does not apply to services such as public beta testing and invitations to beta test.
6.1. Lightship/Standard VM/LightGlb Host Service Definitions
6.1.1. Service cycle: A service cycle is a natural month.
6.1.2. Total minutes of the service cycle: calculated as the total number of days in the service cycle ╳ 24 (hours) ╳ 60 (minutes).
6.1.3. Service unavailability minutes: When an instance is unable to connect via any method such as SSH, RDP, VNC, console, etc. for a given minute, the service is considered unavailable for that minute. The sum of the number of minutes the instance is unavailable in a service cycle is the number of minutes the service is unavailable.
6.1.4. Monthly Service Charge: the total amount paid by the Client for a single Lightship instance in a natural month or, if the Client pays for more than one month at a time, the monthly service charge will be apportioned according to the number of months purchased.
6.2. Lightship/Standard VM/LightGlb network service definitions
6.2.1. Service cycle: A service cycle is a natural month.
6.2.2. Total minutes of the service cycle: calculated as the total number of days in the service cycle ╳ 24 (hours) ╳ 60 (minutes).
6.2.3. Service unavailability minutes: When all network packets passing through an instance in a given minute are dropped, the network service for that instance is considered unavailable for that minute. The sum of the number of unavailable minutes for an instance in a service cycle is the number of minutes of service unavailability.
6.2.4. Monthly Service Charge: the total amount paid by the Client for a single Lightship instance in a natural month or, if the Client pays for the service for more than one month at a time, the monthly service charge will be apportioned according to the number of months purchased.
6.3. GAAP Global Application Acceleration Service Definition
6.3.1. Service cycle: A service cycle is a natural month.
6.3.2. Total minutes of the service cycle: calculated as the total number of days in the service cycle ╳ 24 (hours) ╳ 60 (minutes).
6.3.3. Service Unavailability Minutes: When all packets passing through a [GAAP Global Application Acceleration] instance are dropped in a given minute, the service is considered unavailable for that [GAAP Global Application Acceleration] instance for that minute. The sum of the number of minutes the [GAAP Global Application Acceleration] instance is unavailable during a service cycle is the number of minutes the service is unavailable.
6.3.4. Monthly Service Charge: The total amount paid by the Customer for Network Services for a single [GAAP Global Application Acceleration] instance in a natural month, or if the Customer pays for services for multiple months at once, the monthly service charge will be apportioned according to the number of months purchased.
6.4. Any other internal, public or invitation to test services are not defined in accordance with the above criteria and unless otherwise agreed, these SLA Terms of Service shall not apply.
6.5. service availability
6.5.1 For Lightship/Standard VM/LightGlb single instances, Piave Global Cloud commits to a service availability of not less than 99.9% for Lightship/Standard VM during a service cycle.
6.5.2 For Lightship/Standard VM/LightGlb multi-geographic multi-instance, Piave Global Cloud commits to a service availability of not less than 99.95% for Lightship/Standard VM in one service cycle.
6.5.3 For Lightship/Standard VM/LightGlb network services, instance availability shall be no less than 99.5% for a single available region/geography and no less than 98% for lightweight GAAP forwarding involving cross-border/transcontinental acceleration etc. (Any application acceleration services involving Mainland China/Taiwan cross-border/Saudi Arabia/Peru are subject to agreed separately, this clause does not apply)
6.5.4 For [GAAP Global Application Acceleration], the local availability of forwarding for instances in a single available region/territory shall be no less than 99.5% and the availability of GAAP forwarding for cross-border/cross-continent acceleration etc. shall be no less than 98% (any application acceleration services involving Mainland China/Taiwan cross-border/Saudi Arabia/Peru are subject to separate agreement and this clause does not apply)
6.6. Exceptions
The length of time that the service is unavailable due to the following reasons is not counted as service unavailability time.
6.6.1. arising from system maintenance, including cutovers, repairs, upgrades and simulated failure drills, carried out by Piave Global Cloud with advance notice to the Client.
6.6.2. caused by any network, equipment failure or configuration adjustment outside of the equipment belonging to the Piave Global Cloud.
6.6.3. caused by hacking of the Client's application or data information.
6.6.4. caused by loss or leakage of data, passwords, passwords, etc. due to improper maintenance or confidentiality by the Client.
6.6.5. caused by the user's own upgrade of the operating system.
6.6.6. arising from the user's application or installation activities.
6.6.7. caused by the negligence of the Client or by operations authorised by the Client.
6.6.8. caused by the Customer's failure to follow the Piave Global Cloud product usage documentation or usage recommendations.
6.6.9. caused by force majeure.
6.7.
6.7.1. Lightship/Standard VM/LightGlb hosting services :
Compensation for the same failure time when it is lower than 99.90% but equal to or higher than 99.00%.
Compensation of three times the downtime of the service or a converted voucher (account balance) if it is below 99.00% but equal to or above 90.00%.
Compensation of ten times the downtime for services or commuted vouchers (account balance) if below 90.00%.
6.7.2. Lightship/Standard VM/LightGlb network services :
6.7.2.1. Lightship/Standard VM/LightGlb general network services :
Compensation for the same failure time when it is below 99.50% but equal to or above 99.00%.
Compensation of three times the downtime of the service or a converted voucher (account balance) if it is below 99.00% but equal to or above 90.00%.
Compensation of ten times the downtime for services or commuted vouchers (account balance) if below 90.00%.
6.7.2.2. Lightweight GAAP forwarding service :
Compensation for the same failure time when it is below 98.00% but equal to or above 97.00%.
Compensation of three times the downtime of the service or a converted voucher (account balance) if it is below 97.00% but equal to or above 90.00%.
Compensation of ten times the downtime for services or commuted vouchers (account balance) if below 90.00%.
6.7.3. GAAP Global Application Acceleration Service :
6.7.3.1. GAAP Global Application Forwarding Service Local Availability :
Compensation for the same failure time when it is below 99.50% but equal to or above 99.00%.
Compensation of three times the downtime of the service or a converted voucher (account balance) if it is below 99.00% but equal to or above 90.00%.
Compensation of ten times the downtime for services or commuted vouchers (account balance) if below 90.00%.
6.7.3.2. GAAP Global Application Forwarding Service Cross-Border/Cross-Continent Network Availability :
Compensation for the same failure time when it is below 98.00% but equal to or above 97.00%.
Compensation of three times the downtime of the service or a converted voucher (account balance) if it is below 97.00% but equal to or above 90.00%.
Compensation of ten times the downtime for services or commuted vouchers (account balance) if below 90.00%.
Ⅶ: Notes on services involving cross-border
7.1. Notes on Global Application Acceleration / Forwarding / Cross-border Services for Mainland China Region
7.1.1. All cross-border forwarding services using Mainland China are provided by China Xintian and its upstream China Unicom/China Telecom.
7.2.2. The Platform/website is only a sales channel and does not directly operate this business and only offers sales to organisations/enterprises/groups of customers, no other entity of this nature can provide them. All users requiring VAT invoices in Mainland China will be provided with invoices by the upstream provider of the above-mentioned partner, "China United Network Communications Co.
7.2.3. The Subscriber irrevocably undertakes to Tianjin Unicom the following with respect to the cross-border services (including but not limited to International Private Line IPLC, International Ethernet Private Line IEPL, IP VPN, etc.) rented by the Subscriber, with clear corporate subject responsibilities and legal liabilities.
(1) The User undertakes to comply with the relevant laws, administrative regulations and administrative rules of the mainland of the People's Republic of China and to strictly enforce the regulations on information security management.
(2) The Subscriber accepts the management, supervision and inspection of China Unicom and relevant state departments, and has the responsibility and obligation to actively cooperate with the Chinese service providers to find and remove illegal network practices until they are dealt with.
(3) The User undertakes to regulate the use of the dedicated line service provided by the Service Provider for the purpose of interconnection of the Customer's internal systems (for its own use). The dedicated line shall not be used to connect to data centres or business platforms within or outside the country for telecommunication business operations, and shall not be operated in violation of the law and shall not be sublet or resold. In the event of sub-letting and reselling, the service provider has the right to unilaterally terminate the leased line contract with the customer without liability, and the customer shall be liable for any loss caused to the service provider as a result.
(4) The user undertakes that if any of the terms listed in this undertaking is violated, the user will directly bear the corresponding legal responsibility and accept the serious treatment of the relevant management departments, and the user will directly compensate for any damage to its own property or damage to the property of other parties. At the same time, the service provider has the right to unilaterally suspend the provision of leased line access services or terminate the leased line service agreement between the two parties without having to bear any responsibility. If any loss is caused to the service provider, the user will bear the loss of the service provider.
(5) If the dedicated line business requires the signing of a relevant agreement with an associated company designated by the service provider, the above undertaking of the subscriber shall also apply to the associated company of the service provider.
(6) the use of regional acceleration involving mainland China, the use of any HTTP protocol to provide the domain name must be filed by the Chinese Ministry of Industry and Information Technology and the Chinese Ministry of Public Security for the record, and the domain name registration service provider and the person in charge of the site are located in mainland China, need to strictly comply with the relevant content regulations, otherwise it will not be opened.
7.2. Notes on Global Application Acceleration / Forwarding / Cross Border Services for Saudi Arabia / Peru Region
7.2.1. All cross-border/intercontinental services using Saudi/Peru are provided by CoreLink EgeU.
7.2.2. SLA protection services for users in the above areas are not subject to standard SLA protection and the applicable SLA protection is provided by CoreLink EgeU.
7.3 Notes on global application acceleration/forwarding/cross border services in other regions
7.3.1. All cross-border/transcontinental services using regions other than the special regions mentioned above are provided by CoreLink Global Communication.
7.3.2. Standard SLA coverage applies, but custom sales are only available to organisations/businesses/groups of customers, individuals or other entity users are only provided with standard package advice/sales and are unable to provide Mainland China VAT invoices for individuals, applicable entities can request invoices via work orders, all provided by our upstream CoreLink Global Communication's partner "Beijing Connected Cloud".
VIII: Disclaimers
Piave Global Cloud shall not be liable for damages if the website/services provided by Piave Global Cloud may not function properly due to force majeure or unforeseen events such as.
8.1. due to force majeure factors such as natural disasters, strikes, riots, war, governmental acts, judicial administrative orders, etc..
8.2. for reasons of the underlying operator, including but not limited to technical adjustments by the telecommunications sector, damage to telecommunications/electricity lines by others, installation, modification, maintenance of telecommunications network/electricity resources by the telecommunications/electricity sector.
8.3. system maintenance of the Piave Global Cloud at short notice, as announced or notified in advance.
8.4. interruptions or delays in service due to hacker attacks, technical adjustments or failures of telecommunications authorities, website upgrades, problems with banks, etc..
8.5. caused by the customer's failure to follow the documentation or recommendations for use of the product.
Ⅸ: Legal application and operating area
9.1. our data centre operations in the following countries/regions
(1) Canada.
(2) United States.
(3) Germany.
(4) Russia.
(5) Japan.
(6) Korea.
(7) China, Mainland China; (provided by partner)
(8) Hong Kong Special Administrative Region of China
(9) Singapore
(10) Australia
(11) Saudi Arabia (provided by partner)
(12) Peru (provided by partners)
9.2. the country of your registration determines the Piave entity with which you contract under these Terms; and (ii) the governing law applicable to these Terms and your use of the Services, as set out in the table below.
| Your Location | Contracting Entity |
Governing Law |
| Europe/North America Area | CoreLink LLC, | Delaware, USA |
| Japan/South Korea/Singapore/Hong Kong/Australia Area | AVAION Pte Ltd | Singapore |
| Peru/Shatrabo Area | CoreLink EgeU S.A. | Peru |
| People's Republic of China, Mainland China Area | Beijing CloudNetwork Tech Ltd | PRC, China |
Wednesday, March 31, 2021
